Frequently Asked Questions
1. What products does Urban Luxe offer?
Urban Luxe specializes in high-quality bathroom, kitchen, and home accessories designed to enhance style and functionality in modern homes.
2. Where do you ship?
We ship worldwide, with a focus on the UK and Europe. Please see our Shipping Information page for delivery options, times, and costs for different regions.
3. How long will it take to receive my order?
Delivery times vary depending on your location and chosen shipping option. For UK deliveries, standard shipping typically takes 2-3 working days, while express shipping takes 1-2 working days. International delivery times and more details are available on our Shipping Information page.
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4. How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and instructions to monitor your shipment’s progress.
5. What is your return and exchange policy?
We accept returns and exchanges within 90 days of delivery, provided items are in their original packaging and unused. Please review our Return & Exchange Policy for details on how to initiate a return or exchange.
6. Can I return or exchange a personalized item?
Personalized or custom-made items are non-returnable unless there is a manufacturing defect or error on our part. Please contact us if you have concerns regarding your personalized order.
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7. What should I do if I receive a damaged or defective item?
If you receive an item that is damaged or defective, please contact us immediately at info@urbanluxe.co.uk with photos of the item and packaging. We’ll arrange for a replacement or refund as soon as possible.
8. How do I contact Urban Luxe for additional help?
If you have questions or need further assistance, our customer support team is happy to help. Please reach out to us at info@urbanluxe.co.uk.