Urban Luxe is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect any information you provide to us through our website, https://urbanluxe.co.uk/.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you make a purchase, subscribe to our newsletter, or contact our customer service team. This information may include:

• Contact Information: such as name, email address, and phone number
• Billing Information: such as address and payment details
• Account Information: such as username and password if you register an account with us

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, provide order status updates, and manage payments.
• Customer Support: To respond to your inquiries and provide customer support.
• Marketing: To send you marketing communications, special offers, and promotions, if you have opted into our mailing list. You can opt out at any time.
• Website Improvement: To analyze usage and improve our website, products, and services.

3. Sharing Your Information

Urban Luxe values your privacy and does not sell or rent your personal information. We may share your information with:

• Service Providers: such as payment processors, delivery companies, and marketing partners who assist us in conducting business operations. These providers are obligated to protect your information.
• Legal Obligations: if required to comply with laws, regulations, or legal requests.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, gather usage data, and improve our services. Cookies are small files stored on your device that help us recognize you on future visits. You may adjust your browser settings to disable cookies, although some site functionalities may be limited.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

6. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to third-party websites, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, where applicable.
• Objection: Object to certain processing activities, including direct marketing.

To exercise any of these rights, please contact us at info@urbanluxe.co.uk.

8. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect information from children. If we learn that we have inadvertently collected personal information from a child, we will promptly delete it.

9. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at info@urbanluxe.co.uk.