Return & Exchange Policy
Thank you for shopping with Urban Luxe. We want you to be fully satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 90 days of delivery, provided the item is in its original condition and packaging.
Returns
- Returns must be initiated within 90 days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- To begin a return, please contact our customer support team at info@urbanluxe.co.uk, and they will provide instructions for proceeding with your return.
- Customers are responsible for covering shipping costs associated with returns.
Exchanges
- Exchanges are accepted within 90 days of delivery.
- Items for exchange must be unused, in their original packaging, and in the same condition as received.
- To initiate an exchange, contact our support team at info@urbanluxe.co.uk, and they will guide you through the process.
- Customers are responsible for covering shipping costs for exchanges.
Shipping Address for Returns and Exchanges
- Please contact our support team at
- to receive the shipping address for returns and exchanges. Include your order number and reason for the return or exchange in your email.
Refunds
- Refunds will be processed once we receive and inspect the returned item.
- Please allow up to 5 business days for the refund to be credited back to your original payment method.
Exceptions
- Personalized or custom-made items are not eligible for returns or exchanges, except in cases of manufacturing defects or errors on our part.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us promptly at info@urbanluxe.co.uk with photos of the item and packaging. We will arrange for a replacement or refund as necessary.
For further questions or assistance with your return or exchange, please reach out to our customer support team. We’re here to help make your Urban Luxe experience as smooth as possible.